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Quality (TCV)

One of the key EnPro strategies is to continuously improve the efficiency of our business operations; this led to the initiative called TCV, or Total Customer Value. To compete in today’s market, the rising cost of labor, materials and other overhead items should be offset through efficiency improvements. With TCV, we create a culture and philosophy of continuous improvement in everything we do throughout EnPro.TCV methodology focuses on the reduction of wastes and variations in our business processes to improve customer satisfaction.

What is TCV?

TCV is a culture of continuous, everyday improvement that challenges and empowers every employee to change how they perform their jobs to achieve not partial, but Total Customer Value or TCV.


Why TCV?

By committing ourselves to TCV, we can obtain:

  • Outstanding customer satisfaction
  • New business opportunities
  • Market leadership
  •  Improved revenue and profitability
  • Solid business growth


What is the TCV Process?   

TCV focuses on:

  • Doing it right the first time
  • Identifying and eliminating waste
  • Continuous improvement
  • Customer needs and value